- Candidates Must possess a College Degree in any field
- Should have at least 3 years working Experience as a Team Lead or Supervisor in a BPO Company
- Outbound sales experience is a plus
- Strong people and Team management skills.
- Excellent communication Skills in both written and verbal English
- Must have a strong knowledge in Microsoft Office tools, word, excel, project and powerpoint
- Ability to work in a dynamic, fast-paced environment
- Applicant must be willing to work in Makati
- 2 Full time position is Available
- Should be able to start immediately
- Amenable to shifting schedules
- Supervise the day- today operation of a team
- Effectively lead and manage a team of Reports Analyst and agents
- Handle customer complaint and be able to deescalate calls
- Improve the team’s performance through constant monitoring and coaching
- Attrition management
- Creating initiatives to improve team performance and productivity
- Communicate problems and challenges to the Operation Manager
- Ensure client and corporate service, quality & contribution, goals, financial, metrics and associates satisfaction goals are met within the site are met.
- Establish work procedures and processes that support the company procedures & strategic directives.
Published on August 11, 2016
Published by Cyrell Lobetaña
Viewed by 42 people
Check with seller
Description of item
National Capital Region
Click to show phone number
August 11, 2016
Makati in National Capital Region,
You must log in or register a new account in order to contact the advertiser.
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
For more information visit our Security Center.